Specialized Travel Counselor Job
Date: Mar 5, 2012
Location: San Diego, CA, US
Specialized Travel Counselor-1202402
Description
Responsible For The Timely And Accurate Servicing Of American Express Business Travel Arrangements For Corporate Clients. Duties Include: Provide Business Travel Services For Air/Rail Transportation, Hotels And Auto Rentals; Counsel Clients On Efficient Routes, Lowest Available Fares, Exchange Rates, Travel Products/Services; Ensure Optimum Customer Service Through Effective Use Of Computer Systems And Positive Telephone Service Techniques; Act On Special Customer Requests And Maintain Excellent Client Relations.
Previous Amex Experience Preferred.
Knowledgeable In The Areas Of Destination Geography, Including Expedient, Cost Effective And Preferred Travel Routes. Excellent Customer Service Skills. Airline Computer Reservations System Proficiency/Knowledge (Refunds, Voids And Exchanges). International Travel Experience A Must. Superior Written And Verbal Communication Skills. Team Player, Ability To Work Well Under Pressure.
MUST Have Sabre Knowledge, Process Exchanges, Refunds, Voids. Complete Weekly ARC. Monitor MAX Via Database. Monitor The WIL. Research Debit Memos, And Customer Service Issues. Process CROC's. ROC's And Transfer Of Charges. Process Commission Checks. Build And Update Customer Profiles.
American Express is an equal opportunity employer.
Able To Work In A Fast Paced Environment, Multi-Task Several Duties Along With Possessing And Demonstrating The Following Essential Requirements:
5+ Years Apollo Experience. 2+ Years International And Group
Possess Independent Decision Making Capabilities Combined With Strong And Creative Problem Solving Skills. Demonstrate Strong Organizations Skills And Capacity To Prioritize Tasks And Research And Resolve Customer Service Issues. Automated And Manual Ticketing With Proficiency In Ticket Exchanges,
Pc And Office Equipment Troubleshooting Skills Including Microsoft Office Applications. Ability To Research On The Internet And Use Web Based Tools. Effectively Communicate With Customers And Clients Via Demonstrated Oral And Written Skills. Proficiency In E-Mail Applications.
Work And Excel In A Team Oriented Corporate Environment.
Flexibility To Work 40 Hours When Necessary Based On Business Needs And To Cover Vacation/Sick Time.
Job: Travel
Primary Location: US-California-San Diego
Schedule: Full-time
Nearest Major Market: San Diego
Job Segments: Credit, Database, Finance, Research, Technology, Travel, Travel Agent, Travel Industry
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Description
As a Centurion Lifestyle Executive, you will be responsible for assisting card members with their requests as well as to comply with proper identification process when interacting over the phone. You endeavour to fulfill all card member requests by leveraging on your network and personal resources. Be creative when offering solutions to increase customer engagement.
* Communicate directly with card members via telephone/email
* Provide information/suggestions/recommendations/alternatives based on card members requests
* Arrange tickets/bookings/reservations/appointments/events for card members
* Promote AMEX merchants/partners
American Express is an equal opportunity employer.
* Relevant concierge experience OR experience in handling premium customers is an asset
* Excellent communication skills
* Knowledge of foreign languages (Japanese, French, Italian) is an asset
* Excellent customer service skills
* Sound knowledge of local/international dining establishments
* Love for the arts & entertainment
* Ardent follower of sporting events
* Flair for creativity
* High level of energy & enthusiasm
* Good problem solving skills
* Good organizational skills
* Good time management skills
* A secondary/high school diploma is required
* Post-secondary training in tourism or hospitality management is an asset
* Ability to work under tight deadline
* Ability to work under pressure
Job: Operations
Primary Location: Singapore-Singapore-Singapore
Schedule: Full-time
Description
Business Travel Consultant position to work onsite at one of our clients in Solihull.
Responsibilities:
- Completes after call work, finalizing the traveler’s itinerary. Makes recommendations for improvement to processes, technical or otherwise to ensure maximum quality and efficiency. Flags issues for resolution to Team Leader or Lead Agent.
- Focused on self-development and training to enhance skills to ensure achievement of both personal and business goals.
- Develops a solid understanding of the corporate travel marketplace including competitor activity, and the key drivers for our customers. Have completed the customer cultural training for their customers if applicable, advises new recruits on customer specific processes
- Actively promotes the importance of our preferred supplier programmes & GSR. Can recite current preferred supplier programme and embargoed suppliers.
Critical Challenges
- Provide optimal business travel solutions to customers within Amex guidelines whilst generating cost effective savings on behalf of our customers
- Adhere fully to customers Travel Policy whilst still promoting Amex preferred suppliers when possible within these parameters.
- Have the ability to prioritize workloads and retain professional attitude to customers, approach complex situations with flexibility.
- Meet customers Telephone Service Factor service level agreement on a daily basis.
-Meet and exceed your productivity targets / inbound/outbound call ratio on your monthly agent scorecards.
American Express is an equal opportunity employer.
Business Travel client facing bookings experience required as a minimum
- IT literacy to include use of databases and internet search sites to research and gather information
- Knowledge of Sabre is a minimum requirement
- Knowledge of travel geography and destinations around the world
- The ability to cross-sell additional travel ancillaries and card member benefits, for example transfers and lounge access
- Strong communication skills to provide a consistently patient, friendly and effective world class service to customers over the telephone
- Experience handling high volumes of incoming bookings
- English language skills to a business standard
- Attention to detail with a high degree of accuracy
- Effective in prioritising time with the ability to multi task
- An understanding of call centre metrics and key service performance indicators
Job: Travel
Primary Location: United Kingdom-West Midlands-Birmingham
-----------------------------------------------
Description
Membership Travel Services provides expert advice and servicing in all aspects of Travel and Concierge to American Express’ premium card holders.
- Work within our membership travel service team, taking incoming calls from customers and providing a knowledgeable and consultative service.
- Offer exceptional and personalized services to AMEX premium card members. Through effective relationship building, you will be able to make personalized recommendations and bookings through your understanding of the products and benefits available.
- Provide a bespoke service to customers travelling in Taiwan and across the world. Deliver the ultimate experience in customer service and provide unique insight into related leisure and travel industry. In this role, you will be handling enquiries from customers looking to book a variety of Concierge services such as fine dining restaurants, theatre & concert tickets, sporting events, personal shopping and other exclusive and cultural events.
American Express is an equal opportunity employer.
- College graduate or above, with minimum 3 years experience in service or hospitality industry.
- Have a strong desire to provide an excellent service to our customers pleasantly. Your customer interaction will mainly be on the phone but strong written skills via e-mail and letter in Mandarin & English are also essential.
- Good communication skills, able to converse naturally with customers and adapt your approach to them and build strong and trusting relationships.
- A strong knowledge of local leisure and fun event development is essential for this role in order to provide services.
- Research / information gathering and problem solving skills. Be able to work in a fast paced environment to take up the challenges of the multi-tasking nature of the role.
Job: Travel
Primary Location: Taiwan-Taiwan-Taipei
Schedule: Full-time
Description
Responsible For The Timely And Accurate Servicing Of American Express Business Travel Arrangements For Corporate Clients. Duties Include: Provide Business Travel Services For Air/Rail Transportation, Hotels And Auto Rentals; Counsel Clients On Efficient Routes, Lowest Available Fares, Exchange Rates, Travel Products/Services; Ensure Optimum Customer Service Through Effective Use Of Computer Systems And Positive Telephone Service Techniques; Act On Special Customer Requests And Maintain Excellent Client Relations.
Previous Amex Experience Preferred.
Knowledgeable In The Areas Of Destination Geography, Including Expedient, Cost Effective And Preferred Travel Routes. Excellent Customer Service Skills. Airline Computer Reservations System Proficiency/Knowledge (Refunds, Voids And Exchanges). International Travel Experience A Must. Superior Written And Verbal Communication Skills. Team Player, Ability To Work Well Under Pressure.
MUST Have Sabre Knowledge, Process Exchanges, Refunds, Voids. Complete Weekly ARC. Monitor MAX Via Database. Monitor The WIL. Research Debit Memos, And Customer Service Issues. Process CROC's. ROC's And Transfer Of Charges. Process Commission Checks. Build And Update Customer Profiles.
American Express is an equal opportunity employer.
Able To Work In A Fast Paced Environment, Multi-Task Several Duties Along With Possessing And Demonstrating The Following Essential Requirements:
5+ Years Apollo Experience. 2+ Years International And Group
Possess Independent Decision Making Capabilities Combined With Strong And Creative Problem Solving Skills. Demonstrate Strong Organizations Skills And Capacity To Prioritize Tasks And Research And Resolve Customer Service Issues. Automated And Manual Ticketing With Proficiency In Ticket Exchanges,
Pc And Office Equipment Troubleshooting Skills Including Microsoft Office Applications. Ability To Research On The Internet And Use Web Based Tools. Effectively Communicate With Customers And Clients Via Demonstrated Oral And Written Skills. Proficiency In E-Mail Applications.
Work And Excel In A Team Oriented Corporate Environment.
Flexibility To Work 40 Hours When Necessary Based On Business Needs And To Cover Vacation/Sick Time.
Job: Travel
Primary Location: US-California-San Diego
Schedule: Full-time
Nearest Major Market: San Diego
Job Segments: Credit, Database, Finance, Research, Technology, Travel, Travel Agent, Travel Industry
--------------------------------------------------------------
Centurion Lifestyle Executive Job
Date: Mar 3, 2012
Location: Singapore, SINGAPORE, SG
Centurion Lifestyle Executive-1200647Description
As a Centurion Lifestyle Executive, you will be responsible for assisting card members with their requests as well as to comply with proper identification process when interacting over the phone. You endeavour to fulfill all card member requests by leveraging on your network and personal resources. Be creative when offering solutions to increase customer engagement.
* Communicate directly with card members via telephone/email
* Provide information/suggestions/recommendations/alternatives based on card members requests
* Arrange tickets/bookings/reservations/appointments/events for card members
* Promote AMEX merchants/partners
American Express is an equal opportunity employer.
* Relevant concierge experience OR experience in handling premium customers is an asset
* Excellent communication skills
* Knowledge of foreign languages (Japanese, French, Italian) is an asset
* Excellent customer service skills
* Sound knowledge of local/international dining establishments
* Love for the arts & entertainment
* Ardent follower of sporting events
* Flair for creativity
* High level of energy & enthusiasm
* Good problem solving skills
* Good organizational skills
* Good time management skills
* A secondary/high school diploma is required
* Post-secondary training in tourism or hospitality management is an asset
* Ability to work under tight deadline
* Ability to work under pressure
Job: Operations
Primary Location: Singapore-Singapore-Singapore
Schedule: Full-time
----------------------------------------
Business Travel Consultant Job
Date: Feb 29, 2012
Location: Birmingham, WEST MIDLANDS, GB
Business Travel Consultant-1202885Description
Business Travel Consultant position to work onsite at one of our clients in Solihull.
Responsibilities:
- Completes after call work, finalizing the traveler’s itinerary. Makes recommendations for improvement to processes, technical or otherwise to ensure maximum quality and efficiency. Flags issues for resolution to Team Leader or Lead Agent.
- Focused on self-development and training to enhance skills to ensure achievement of both personal and business goals.
- Develops a solid understanding of the corporate travel marketplace including competitor activity, and the key drivers for our customers. Have completed the customer cultural training for their customers if applicable, advises new recruits on customer specific processes
- Actively promotes the importance of our preferred supplier programmes & GSR. Can recite current preferred supplier programme and embargoed suppliers.
Critical Challenges
- Provide optimal business travel solutions to customers within Amex guidelines whilst generating cost effective savings on behalf of our customers
- Adhere fully to customers Travel Policy whilst still promoting Amex preferred suppliers when possible within these parameters.
- Have the ability to prioritize workloads and retain professional attitude to customers, approach complex situations with flexibility.
- Meet customers Telephone Service Factor service level agreement on a daily basis.
-Meet and exceed your productivity targets / inbound/outbound call ratio on your monthly agent scorecards.
American Express is an equal opportunity employer.
Business Travel client facing bookings experience required as a minimum
- IT literacy to include use of databases and internet search sites to research and gather information
- Knowledge of Sabre is a minimum requirement
- Knowledge of travel geography and destinations around the world
- The ability to cross-sell additional travel ancillaries and card member benefits, for example transfers and lounge access
- Strong communication skills to provide a consistently patient, friendly and effective world class service to customers over the telephone
- Experience handling high volumes of incoming bookings
- English language skills to a business standard
- Attention to detail with a high degree of accuracy
- Effective in prioritising time with the ability to multi task
- An understanding of call centre metrics and key service performance indicators
Job: Travel
Primary Location: United Kingdom-West Midlands-Birmingham
-----------------------------------------------
Premium Travel Concierge Executive Job
Date: Mar 5, 2012
Location: Taipei, TAIWAN, TW
Premium Travel Concierge Executive-1202917Description
Membership Travel Services provides expert advice and servicing in all aspects of Travel and Concierge to American Express’ premium card holders.
- Work within our membership travel service team, taking incoming calls from customers and providing a knowledgeable and consultative service.
- Offer exceptional and personalized services to AMEX premium card members. Through effective relationship building, you will be able to make personalized recommendations and bookings through your understanding of the products and benefits available.
- Provide a bespoke service to customers travelling in Taiwan and across the world. Deliver the ultimate experience in customer service and provide unique insight into related leisure and travel industry. In this role, you will be handling enquiries from customers looking to book a variety of Concierge services such as fine dining restaurants, theatre & concert tickets, sporting events, personal shopping and other exclusive and cultural events.
American Express is an equal opportunity employer.
- College graduate or above, with minimum 3 years experience in service or hospitality industry.
- Have a strong desire to provide an excellent service to our customers pleasantly. Your customer interaction will mainly be on the phone but strong written skills via e-mail and letter in Mandarin & English are also essential.
- Good communication skills, able to converse naturally with customers and adapt your approach to them and build strong and trusting relationships.
- A strong knowledge of local leisure and fun event development is essential for this role in order to provide services.
- Research / information gathering and problem solving skills. Be able to work in a fast paced environment to take up the challenges of the multi-tasking nature of the role.
Job: Travel
Primary Location: Taiwan-Taiwan-Taipei
Schedule: Full-time
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